Shipping and Returns
We offer several methods of shipping, including Free Delivery for orders over £150.
These include our standard Next Working Day by DPD, which aims to be delivered the next working day after despatch, Click and Collect for Free where items ordered through the website can be collected in-store during normal opening hours. We also use Royal Mail Tracked 24 and Parcelforce for some deliveries.
We only ship within the UK unless by prior arrangement and subject to additional costs and timescales.
If you wish to return an item, simply call us on 01606 212343 and chat with one of our staff who can check that you are using the product correctly and to assess if it needs to come back for us to have a look at.
If the item you are returning is not faulty but is simply unwanted, it must be returned to us in a new, unused condition complete with all packaging intact and unmarked to qualify for a refund, as detailed below.
Faulty or Defective Items: If you need to return an item because it is defective or faulty (within the warranty periods defined in our terms), you must first inform us promptly after the fault has occurred. We may be able to offer troubleshooting advice in the first instance, but will most likely require the item to be returned to us within 14 days for inspection by our tech team. In most cases we ask you to post the item back to us or drop it back in at the shop - we will specify the service to use, (normally we request Parcelforce 48). If a fault is found, we will repair the item free of charge providing that the product is within the warranty period, and the fault comes under the category of failure (not damage). At our discretion we will either repair the item, replace it, (or refund if appropriate). Bespoke items such as painted guns or custom products will only ever be repaired.
Change of Mind: Items returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including all product packaging, instructions, etc), otherwise we may not be able to refund you. Bespoke products and services such as two-tone painting, custom products, printed clothing or product customisation (including bolt-on components and upgrades) are excluded from our returns policy and we are unable to offer any refunds for these items under any circumstances.
You are responsible for any other service provided to you in connection with your purchase, e.g. carriage charges (both delivery & return). You must notify us in writing of the intent to return within 14 days of receiving the item. If you wish to return an item that has been with you longer than 14 days, we may as a gesture of goodwill accept its return at our discretion, but the return will be subject to a 15% restocking fee from any refund amount given. We cannot make any comment on your specific situation until the goods are returned to us for examination. When first trying out your new purchase, please do so somewhere clean and safe - we can't exchange or refund muddy, scratched, or worn items - or their damaged packaging. Please note that no purchase can be accepted for return if our warranty has been voided.
Perishable & Consumable Goods: We are unable to accept returns of perishable goods unless the packaging is unopened and the seal remains intact. These goods include batteries, gas, pyrotechnics, lubricants and BB's.
Returning a Gift: Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser. All gifts must be returned in the same manner as our category, "Change of Mind" above.
Missing Items or Items Damaged in Transit: All deliveries MUST be signed for by the addressee; we do not allow deliveries without obtaining a signature. If you contact the courier directly and change our instructions once your order has despatched to be delivered without a signature or to someone other than the addressee, you forfeit your right to make any claim with us or the courier in the event of loss or damage. All parcels should be thoroughly inspected on arrival for signs of damage. If your parcel arrived damaged, you must sign the courier's delivery sheet or device as "damaged". Failure to do so will put the liability for any missing items on you. All deliveries must be inspected in a reasonable time frame and any missing goods should be reported to us immediately. All packages are digitally filmed as they are packed and this footage is held on file for reference. When returning items to us, we cannot be held responsible for any items that have been sent in to us if they become lost or get damaged in transit. You are responsible as the shipper for returning the item(s) to us. We recommend sending the package by Recorded/Special Delivery or by a Courier. A collection service is available (at cost) from us, however you are still responsible for ensuring that the goods are well packaged, and you are still responsible for the goods until they reach us.
Refunds, Replacements and Exchanges: When we refund money for returned items of any nature, please note that we will make the refund in the same manner as the original purchase. For instance, if the original payment was made by credit card, we will issue a refund to the same credit card. All refunds will be processed within 7 days of receipt of the goods, if they are approved for this action.
Warranty Terms: For all products, unless specified otherwise within these terms, a standard warranty period of one month from the date of the invoice shall apply. For certain items this is extendable up to three years for an additional fee, paid at the time of purchase only. All electric rifles "AEG's" must be used with an 7.4v LiPo battery only, unless specified differently by Tango Down(not the manufacturer). All gas products must be properly looked after and maintained. Climate/temperature must also be considered and a suitable lower powered gas (144a) used when necessary. If in doubt please consult our website or contact us. Items will become void from our warranty period if they are not used in the manner they were intended, or if upon inspection and examination it seems apparent that the item has been mistreated, ill-maintained, abused, used excessively, modified, upgraded (including changes from the manufacturers original specification), dismantled in any way by someone other than Tango Down staff, or by breaching any of the warranty terms set out above. All warranties are non-transferable and remain with the original purchaser only.
Warranty Periods:
6 Months: Guns of any brand not specified below.
3 Months: Guns and grenades that are in the GAS, CO2 & GBB categories. Battery Chargers.
2 Months: Guns produced by budget brands: SRC, CYMA, AGM, JG, AIM, S&T, A&K, Pro Arms, D-Boys, Galaxy, ZCA, WELL.
1 Month: Any other non-consumable product or service not specified.
No Warranty: Batteries, Gas, CO2 capsules, Pyrotechnics, Lubricants and BB's.
In all cases a copy of your proof of purchase (our invoice supplied with the goods) must be provided in order to qualify for any warranty repair. Please note that in all instances we shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. Nothing contained within these terms and conditions affects your Statutory Rights.
Product Disclaimer: We do not warrant the suitability of goods for a particular purpose, and if you are in any doubt you should check specifications and suitability with the named manufacturers before ordering. Any product pictures, detail pictures or pictures of packaging shown on our website are correct at the time of publishing, but there may from time to time be slight variations with a product due to changes made by the manufacturer. Exact product contents may also vary slightly for this reason.
The law specifies that certain products, such as knives, pyrotechnics, and airsoft guns, should not be sold to anyone under 18 years of age. By completing your purchase with us you are certifying that you meet this criteria. We ask all our customers to be responsible with the items sold on this website. Please be considerate to others who may be intimidated with the equipment you are using, or who might not understand the purpose for which you are using your equipment. Remember at all times that there are strict laws governing the equipment we sell. We are not responsible in any way for a products misuse by any individual, or any repercussions of any act by an individual, or by any public sighting and subsequent response of any of the products we sell. By completing your purchase with us you are accepting full responsibility for the products you are purchasing and giving an undertaking that you understand the risks involved with a sighting or their misuse and will keep the products out of sight at all times except when using them at an official venue for the purpose that they were intended. All trademarks are recognised and this site has no affiliation with any of the manufacturers mentioned within these pages apart from those for whom we are the UK distributor.